2. Will the digital video surveillance system have a positive effect on my staff?
Staff respond exceptionally well to the introduction of the systems as it removes any uncertainty that staff and business owners may have. It also acts as a deterrent against aggressive behaviour from customers and reduces the possibility of armed hold-ups.

3. How do you tailor make and customise a system for each store?
When one of our security advisors visits your premises they take the time to understand your business and what you require from the system. They will then draw up comprehensive plans and tailor make a system specifically for you and your business. This will include what type of cameras and lenses to use to give you the best results from your system. Theft Prevention also offers a comprehensive security audit that can assist you in protecting your business holistically.

4. How do you compare your systems to other products on the market?
(Click here to view the VIDEO SURVEILLANCE FACT GATHERING SHEET)

5. Can I have a separate monitor at the entrance to act as a visible deterrent?
Theft prevention recommends the installation of a monitor at the entrance that only shows the main entrance camera as this clearly shows any potential thief or opportunist that you have a very clean picture of them entering your premises if they are going to be foolish enough to attempt to steal anything.

6. What kind of digital video surveillance system do you operate?
Theft Prevention only uses Embedded Linux which is the latest digital video surveillance recorder. Embedded Linux is the most stable operating platform available that is crash resistant, hacker proof and specifically designed for security. Our system record 100 frames per second for a 4 channel system, 200 frames per second for our 8 channel system, 300 frames per second for our 12 channel system and 400 frames per second for our 16 channel system. This allows our customers to have smooth and clear playback at 25 frames per second per camera. Most other systems offer between 50-100 frames per second for a 16 channel system. Other platforms such as Windows allows operators or staff to go in and delete files while the owner is away and can also render the system inoperative if the hardrive fails. This is why we only use Embedded Linux.

7. How many cameras can I have on one system?
Theft Prevention offers its customers 4, 8, 12, 16 and 32 channel systems with the option of networking them together to a maximum of 64 cameras. Whether you are looking for 1 camera or 64 cameras we can provide the right security equipment to best suit your needs.

8. How much storage space can I have on my hardrive and how long will the footage remain on the system?
There are no limits to the size of the hardrive we can offer. Theft Prevention does offers it clients 100 Gigabytes per 4 channels, so the 4 channel system has 100 Gigabytes, the 8 channel system comes with 200GB, 12 channel systems has 300 GB and the 16 channel has 400 GB. This gives our clients approximately 2-3 weeks recordings depending on the amount of movement that takes place on the premises. We can also offer our clients 1.5 terabytes with an expansion card and up to 6 terabytes with a NAS option.

9. Can the digital video surveillance system record cash register transactions?
Yes. Our systems are compatible with most Point of Sales systems. Our security advisors will be able to determine if your Point of Sales system is compatible with our digital video surveillance system.

10. What is the best way to obtain a system, purchase or rental?
At Theft Prevention we offer our clients various finance packages. Most of our clients choose to rent the system as it is 100% tax deductible, comes with a 4 year warranty, requires not capital outlay and allows you budget for the system each month.

11. What kind of warranty do you offer?
At Theft Prevention we do not use cheap own brand equipment like most other companies. That is why we have the confidence to offer your 4 years warranty when the system is rented or 2 years warranty when the system is purchased.

12. What kind of cameras do you use?
At Theft Prevention we only use quality know brands such as Sony, Panasonic, Samsung, Gantz and Ikegami to name a few. It is our belief that you can’t use the same camera throughout your entire business as each camera needs to be selected based on the conditions it will operate in. We also offer infrared, vandal proof, day night, High resolution, auto iris cameras that allow our customers to achieve the best footage available in all conditions.

13. When installing my new digital video surveillance system will it cause interruptions to my business?
Our technicians are hospitable and friendly at all times from the day they enter your premises to the day they leave. Their work is also conducted with the minimal impact to your business and we guarantee your business will be left clean and tidy each day they finish. To support this claim if you are not completely satisfied with the cleanliness when they have completed their work we will pay for a cleaner to visit your premises and professionally clean the area from top to bottom.

14. Where do I get the best results from my camera positions?
We always try and bring the cameras down as low as possible looking down the aisles when designing the systems as this gives you the clearest and best results from your system. If you position the cameras on the ceiling you will generally only see the top of a persons head and not necessarily identify what they have stolen or where they have concealed the goods. It is our belief that camera position is critical when designing the right system for our customers.

15. Is it easy to view the digital video surveillance system remotely?
Yes. We also have a technical I.T. support team that can help you set up the system and also provide you with the correct broadband plans to achieve the best results.

2. If my alarm is activated, how long will it take before the patrol guard gets here?
Patrol Guards are dispatched immediately upon receiving an alarm signal, should it be part of your response plan. Arrival times vary according to location and traffic conditions, however the industry standard is approximately twenty minutes and most companies achieve this.

3. Why does Theft Prevention not provide their own Patrol Service?
Theft Prevention is a monitoring company who also specialises in electronic security equipment. We are able to choose the right Patrol Company for you based on your location and their response times. This allows Theft Prevention to ensure the best patrol company in your area will be the one who responds to your alarm.

4. What if my phone line is cut?
Theft Prevention offers "wireless" options for monitoring. If your telephone line is cut, using Dual Path technology, the signal from your alarm will be carried by either a radio signal or a cellular signal to the Theft Prevention Monitoring Station. This will ensure your alarm is monitored 24/7.

5. Why should I choose Theft Prevention monitored service?
The Theft Prevention central monitoring stations provide 24 hour, 365 day a year protection whilst ensuring the correct response to each and every emergency. Theft Prevention also implements open and close reports which allow us to contact you if your alarm has not been switched on outside of your opening times. In most cases we can also arm your alarm remotely if you accidentally forget to switch it on when leaving. Without back-to-base monitoring, an alarm relies on neighbours and passers-by to act quickly in case of emergency. More often than not, people ignore these alarms altogether and the consequences can be devastating. Theft Prevention monitors every alarm we install so you have peace of mind all day, every day of the year..

6. If I have a pet, can I still have a Theft Prevention security system?
The latest design in motion sensors allows for pet movement while still providing ultimate protection. Detection sensors are now designed in an attempt to detect only human intruders. A sensor can be programmed not to alarm if the object is less than a specific size or temperature. Angling sensors up also can help to minimise false alarms caused by pets.

7. Where is your monitoring stations located?
Theft Prevention has a monitoring station based in Heidleberg, Victoria. The Theft Prevention monitoring station is classed as Grade 1 which is the highest grading possible. All employed staff are screened under the local legislation set by the Victorian government

8. What happens if my alarm is activated?
When your system is installed, a Theft Prevention Security Advisor will sit down with you and discuss a personalised response plan should your alarm activate. Whether the alarm is for fire, burglary, medical or personal injury a customised response plan will be in place for every situation. This way you can be sure that every alarm signal will be actioned as agreed with you.

9. My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from Theft Prevention, but no one called. Why not?
The system allows a brief period for you to turn off your system before an alarm signal is sent to the monitoring station. This gives you enough time to cancel the signal and prevent a false alarm.

10. If the power goes off, will my alarm still work?
Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to the monitoring station so you can be notified and the battery changed.

11. Will I get a discount on my home or business insurance?
Most insurance companies offer home and business owners a discount of up to 15% or more on homes with monitored security systems. Check with your insurance agent.

12. What services and products do Theft Prevention provide?
Theft Prevention delivers comprehensive packages of products and services for all your security needs whether you are a residential or corporate customer. We also specialise in CCTV, Biometrics, Access Control, Fire Protection Services and many other products

13. How much will an alarm system cost?
This will depend on what type of alarm system fulfils your needs. Each customer receives an individual risk assessment from a qualified security consultant/technician? Various options are then discussed and agreed with the customer.

14. Can I upgrade my system at a later date?
Most alarm systems installed by Theft Prevention can be upgraded as your needs grow. A security consultant will be happy to give you a free assessment and advise.

15. Should my property or premises be monitored?
To provide you with the best possible security Theft Prevention recommend your property is monitored. This means that your alarm is supported with cutting edge technology systems and backed by a team of highly skilled personnel, ready to respond at the first sign of an irregularity.
All Theft Prevention monitoring centres are accredited to the highest security status - grade A1.

16. How do I get a quote?
Theft Prevention security consultants will be happy to discuss all of your security needs and answers your questions. Please call our hotline number 1300 133 023 ask for more information or send an email request for a quote. Theft Prevention has 13 years of experience in the Security Industry providing you with the reassurance of the best advise on the market.

17. Where are your offices located?
Theft Prevention provides a nationwide service from the head office in Melbourne.

18. What is the largest benefit I will receive by having an alarm installed in my home.
Undoubtedly the largest benefit you receive when an alarm is installed in your home is the peace of mind in knowing that the percentage of homes that are broken into with an alarm is 97% less than homes that don’t have an alarm. The costs savings on other security measures can also, in many cases, almost off-set the cost of buying the alarm. Therefore if you really want a secure home, you will almost pay the same to secure it with dead locks as you would with an alarm.
Installing an alarm will vastly reduce your chance of being broken into. You can also go to the next level and reduce your chances even further if you choose monitoring. This will give you complete peace of mind in knowing what is happening at your home when you are not there.